RESERVATION AND CONFIRMATION: All services are subject to availability and acceptance of the booking has to be confirmed by Brastours.
RATES: All rates include VAT taxes and are set by Brastours on the basis of the cost at the time of printing, therefore rates can be varied any time by the agency, in the event of changes in carriers and service costs. If for any reason the price is not correct the team of Brastours will contact you for authorization.
PAYMENTS: Payment must be done at the time of booking. For some tours you will be asked for credit card information to hold and guarantee the service. We accept Visa and Mastercard.
CANCELLATION CHARGES: All the excursions by high speed train are non refundable and no changes can be made. All the others tours cancelled without prior notice are subject to the following cancellation fee:
- 72 hours before service: 10% of the total cost
- 48 hours before service: 20% of the total cost
- 24 hours before service: 50% of total cost
- Less than 24 hours before service: 100% of total cost
- No-show: 100% charge
PICK-UP SERVICE/MEETING POINT: Clients requesting hotel pick-up need to be in hotel lobby on time waiting for our representative. The clients will then be driven to the meeting point for departure. Should there be unforeseen traffic conditions, there may be possible pick-up delay; should this occur we ask clients to wait patiently in the hotel lobby. Clients who prefer to reach the meeting point need to be there at least 15 minutes prior the departure time. No refund will be given to clients who miss the tour because they where not on time. No reimbursement will be given to clients who lose contact with the tour guide during the tour or who do not complete the tour.
LIABILITY: Travel Agent is not responsible for loss of any valuables left in the vehicle by the customer, nor for any damages caused by third parties to personal items during the tour.
Travel Agent cannot be held responsible for any partial or complete closure of Museums, Churches, monuments etc.
Travel Agent cannot be accountable for delays, irregularities or any damages caused by third parties or forces beyond its control.
CHANGES OF BOOKING: For matters beyond its control or for operational reasons the Travel Agency can modify at any time or substitute alternative services for similar
type and quality.
COMPLAINTS: All complaints need to be submitted in writing within 24 hours after the end of the tour. Travel Agency will not reply to complaints received 24 hours after the
end of the tours.
DISPUTES: In case of any problems or complaints that cannot be resolved between client and travel agency disputes should be referred to the court of Rome.
TRANSACTION SECURITY: All transactions occur through a Secure Server.